Privacy Policy

1. Introduction

At Murrieta General Construction Inc., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us.

By using our website or services, you consent to the practices described in this Privacy Policy. We may update this policy from time to time, and we will notify you of any material changes.

2. Information We Collect

We collect information in several ways to provide you with better service and improve your experience:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when requesting quotes or contacting us
• Project Information: Details about your construction needs, project specifications, and service requirements
• Technical Information: IP address, browser type, device information, operating system, and referring website
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience
• Communication Records: Records of your communications with us, including emails, phone calls, and text messages

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing construction services and responding to your inquiries
• Preparing quotes and estimates for your projects
• Communicating with you about your projects, appointments, and service updates
• Sending marketing communications about our services, special offers, and promotions
• Improving our website functionality and user experience
• Complying with legal obligations and protecting our business interests
• Analyzing website usage to enhance our services and marketing efforts

4. SMS / Text Messaging Opt-In

By providing your phone number and checking the consent box on our website, you agree to receive SMS text messages from Murrieta General Construction Inc.. You may receive marketing messages about special offers and promotions, as well as non-marketing messages including appointment reminders and service updates. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookie & Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website to improve performance
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality.

6. Data Security and Handling

We implement appropriate technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmission between your browser and our servers is protected using SSL encryption
• Secure Servers: Your information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to your personal information
• Breach Notification: In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by law
• Regular Security Updates: We regularly update our security measures to protect against new threats

7. Third Party Sharing

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website and conducting business
• With subcontractors and suppliers necessary to complete your construction projects
• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transaction such as a merger or acquisition

All third parties we work with are contractually obligated to protect your information and use it only for the specified purposes.

8. User Rights - CCPA & GDPR

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: Request copies of your personal information we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information under certain circumstances
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Portability: Request transfer of your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for marketing purposes

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Customer information is retained for the duration of our business relationship and for 7 years afterward for legal and tax purposes
• Marketing communications data is retained until you opt out or request deletion
• Website analytics data is typically retained for 2 years
• Communication records are retained for 3 years for quality assurance and legal purposes

After the retention period expires, we securely delete or anonymize your personal information.

10. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or need to update your information, please contact us:

We are committed to resolving any privacy concerns promptly and transparently. Your privacy is important to us, and we appreciate your trust in Murrieta General Construction Inc.